Sales Lead

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Floor Leader on Duty on designated shifts. During those times, the Sales Lead will provide direction to Bear Builders, modeling Experience First®️ behaviors with a focus on achieving the store sales goals. When not designated as the Floor Leader on Duty, the Sales Lead functions as a Bear Builder.
Floor Leader on Duty Role:

· Be a role model to others in providing exceptional Guest service to ensure a memorable experience

· Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals

· Model Experience First behaviors

· Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing

Bear Builder Role:

· Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors

· Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience

· Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests

· Display strong team commitment, being dependable, engaged, and helpful